PullCast - Terms and Conditions


The company PULLCAST (Part of COVET GROUP holding company) sells products covered by the “PULLCAST” trademark worldwide;
These General Terms and Conditions of Sale are applicable to all distance sales of PULLCAST products starting in PULLCAST.eu website, including with telephone, email or any other relevant communication and support provided by PULLCAST sales assistants (customer service);
The use of the distance sales service described herein is reserved solely for customers. The term “Customer” is to be understood as any registered company who enters into a legal transaction for purposes that predominantly are inside his trade, business and profession. The resale, rental or transfer for commercial or professional reasons of products purchased on the Site are allowed;
All purchases made through PULLCAST official agents (listed on PULLCAST.eu) have each of their sales Terms and Conditions apply;
PULLCAST reserves the right of deciding the nature of a legal transaction between PULLCAST and what is considered an “end customer” (an individual consumer);
PULLCAST may modify these General Terms and Conditions of Sale at any time. Therefore, the Customer is asked to accept the General Terms and Conditions of Sale in force at the time of purchase, a copy of which will be sent to the Customer to the e- mail address provided by the Customer;
These General Terms and Conditions of Sale are published on the Site for the Customer's knowledge, store and reproduction;
It is understood that by placing an order on the PULLCAST.eu website, or directly with a Sales Assistant (an official brand employee, with an official PULLCAST email under the info@pullcast.eu address), the Customer fully and unreservedly acknowledges and accepts these General Terms and Conditions of Sale, which form an integral and substantial part of these recitals;
These General Terms and Conditions of Sale do not govern the provision of services, or the sale of products by subjects other than PULLCAST, even in cases in which they are presented on the Official Website via links, banners or other hypertext links. Therefore, before placing an order and/or purchasing products and services from subjects other than the Vendor, the Customer is invited to check the conditions of sale applied. In no case can the Vendor be held liable for the provision of services by third parties;


PullCast settles the production lead time in 6 weeks; Delivery time is not included. For pieces with custom specifications or orders of large quantities we reserve the right to agree with the customer on a time of delivery; The lead time for this custom order can vary between 6 and 8 weeks; The lead time for Bespoke order can vary between 10 and 12 weeks;


PULLCAST strives to represent every piece as accurately as possible in our website and every channel although every PULLCAST item is handcrafted and unique so we can guarantee that every item is an exact match to the product as displayed on screen.


All product information and technical specifications available at www.pullcast.eu should be used merely for guidance.
PULLCAST doesn’t accept any responsibility for small deviations or omissions.


5.1-The values on our Euro and Dollar Price List are public and substitute any other published or advertised before.
5.2- All Prices are retail prices, and always refer to a single unit and VAT is not included in the price. All legal taxes and fees must be subsequently added to the price.
5.3-All prices are EX WORK from Porto, Portugal. They do not include any transportation cost or fees.
5.4 PULLCAST reserves the right to change specifications and prices on products offered in PULLCAST.eu


Due to the pandemic situation of Covid-19 that we are experiencing, shipping quotes are valid for 15 days after the issuance of the FP, due to the instability of the operators and the prices charged by them.


6.1-A 50% advance payment deposit is required in order to settle the order. A 50% final balance is required once the order is completed;
6.2-The Customer must make payment via method of payment indicated on the order form which is a bank transfer;
6.3-For payment, the Customer must confirm with the sales representative following his order all the relevant information which may be required;


PULLCAST has samples available of all its standard finishes. If the clients wish to acquire any of the finishes they should contact, via email at INFO@ PULLCAST.EU or via phone at +351 915234588 in order to purchase them.


8.1- PullCast has the ability to customize existing products or new products to meet contract specifications – allows you to mix and match any of our handles and finishes to create a piece that is unique to your need -all situations that require custom designs are subject to an upcharge. Special pricing based on quantity and features will be provided upon request for all customized products – decision will be made on a case-by-case basis and the Buyer will be notified of any said fees.
8.2- Before any order, PullCast is free to change a design fee for more extensive drawings or renders the client may request for customized products. These fees are non-refundable once paid for.


The look of bronze, brass and aluminium will always change with time and weather conditions all over the world, the proximity to water and sea will affect deeply the surface.
We recommend:
Do not use any type of detergents, if the piece is wet, dry it as quickly as you can.
The polished ones, you can use a smooth cloth ONLY.
Do not use cleaning products, you may damage the handle surface.
For the brushed and aged ones use only a smooth brush.


No permission is given by www.pullcast.eu in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the www.pullcast.eu website in which intellectual property rights subsist. ALL RIGHTS RESERVED.


PullCast operates www.pullcast.eu. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of this website. We use your Personal Information only for providing and improving this website. By using this website, you agree to the collection and use of information in accordance with this policy.


PULLCAST collects your data strictly to provide you with access to our news, special campaigns and events. We will not share this data with anyone unless you explicitly consent to us doing so. We honor your right to privacy and will comply with your wishes to remove your data from our systems. This Privacy Policy only covers information collected through our website and does not cover any information collected offline by us, including information collected by our 3rd Party Wholesale Retail partners.


You deserve to know how we collect and use the data you provide to us, and that’s what we are providing you with this page. This notice applies to all information collected or submitted on our website. This notice was updated in Octobre 2018 to reflect General Data Protection Regulation (GDPR) compliance standards.


While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. We use the data you provide to us for the following purposes:
- Provide you with access to the content and campaigns we produce.
- Analyze profile or behavioral data to help us improve the products we offer to you.
We will store this information to keep you informed about other relevant products that may be useful to you. We will never use or share the information provided to us online in ways unrelated to the ones described above.
Some information, such as IP and your email address, may be shared with the following third parties who help us run our website and email programs. They will only use this information to serve our needs and are prohibited from using it in any other instance. They are: Google (ad serving and website tracking), Salesforce (CRM - customer relationship management software), Mailchimp (email marketing platform), Facebook and Instagram (ad serving) and LiveChat (chat and help desk).


Consenting to allow us to process and store your data is optional. However, failure to provide that consent will prevent us from delivering the content, campaigns and other experiences to you as mentioned above.


Across our web platforms, you will be presented with the opportunity to sign up for newsletters, submit your information to access content such as prices, technical information of our products, and apply for eligibility to certain events and special campaigns. The type of information collected on those pages generally includes but is not limited to: - Email address
- Name
- Job title
- Location
- Company name
- Phone Number
- Address
- Country
Based on the information you provide to us, we may create or append other information to your profile in the interest of better serving you (for example, your interests). As is the case with all data we collect, this will be kept private and for our business purposes only.


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, PULLCAST uses "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.


At any time, you have the right:
- to request access to or a copy of any information which we hold about you;
- to rectification of your information, if you consider that it is inaccurate;
- to ask us to delete your information, if you consider that we do not have the right to hold it;
- to withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);
- to ask us to stop or start sending you marketing messages;
- to restrict processing of your information;
- to data portability (moving some of your information elsewhere) in certain circumstances;
- to object to your information being processed in certain circumstances.

Any request for access to or a copy of your information must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.


We will keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with us) for as long as is necessary to provide support-related reporting and trend analysis only. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you. Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, (if you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.


The security of your Personal Information is important to us but, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Your account information is password-protected for your privacy and security. PULLCAST will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window to help ensure that others cannot access your personal information.


To prevent unauthorized parties from accessing your data and maintain the accuracy and cleanliness of our own data while ensuring the correct use of it, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our data belong to Covet Group Properties, it means that we share and provide your contact with our direct partners MENINA DESIGN GROUP HOLD and COVET GROUP, such as DELIGHTFULL, BRABBU, KOKET, MAISON VALENTINA, LUXXU, LUXXU HOME, ESSENTIAL HOME, PULLCAST, RUGS’ SOCIETY, COVET HOUSE, BOCA DO LOBO, CIRCU.
Specific Issues for The Disclosure of Personal Data To Third Parties MENINA DESIGN GROUP HOLD and COVET GROUP respects that the personal data you have provided us is confidential. With that in mind, we will not disclose your personal data to other third parties without obtaining your permission first.


This Privacy Policy is effective as of October 22 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


If you would like to unsubscribe from our communications at any time, you may do so in the footer of any of our emails. If you would like us to delete your information entirely, or request the information we store about you, contact Helder Moura, PULLCAST’s Marketing Director, at hmoura@pullcast.eu. Otherwise, by continuing to interact with our emails and services, you provide us with permission to manage and use your data as described above.


Questions about our privacy policy or how we use data? Email Helder Moura, PULLCAST’s Marketing Director, at hmoura@pullcast.eu


According to the law on electronic communication all who visit a website with cookies be informed on the following:
•The website contains cookies
•How those cookies are used
•How cookies can be avoided

What are cookies?
On www.pullcast.eu cookies are used with the goal on optimizing the website and the functionality of it to ease your visit. A cookie is a small file – a digital business card – which the website stores on your computer on the first visit on the website. The applied cookie identifies your computer, but not you as visitor on the website. The task of the file is to inform the website when you return as a visitor. The use of cookies does not compromise your security and you can at any time turn the function off in your browser. A cookie is not dangerous for your computer at all.

How are cookies used?
Cookies are partly used to optimize and simplify things for you as a visitor. For instance, the contents of the shopping cart and partly for intern statistics on the use of the website. Furthermore, it is possible to ask the system to save your own delivery information when you visit next time. Do you wish to delete that information at a later time, you can do it through the settings on your computer.

Log statistics
www.pullcast.eu also uses cookies for log statistic and marketing. That means that a statistic system gathers information which can show a statistical picture of how many visitors we have on our website, where they are from, and where the visitor on the website leaves the website etc. The log statistic have the purpose to optimize the website and its functions to your advantage as customer.

How you delete cookies
If you wish to, the created cookies can be deleted. In Internet Explorer you do the following under menu: “Functions” -> “Internet settings” -> “Delete cookies”.